Privacy Policy

Profit Kitchen Consulting is a food and beverage operations consultancy based in Jacksonville, Florida. We provide Virtual Operations Manager (VOM) services, the Profit Kitchen Pulse analytics platform, and educational resources to independent restaurant and food truck operators nationwide.

Business Address: 2078 N Liberty Street, Jacksonville, FL 32206
Email: [email protected]
Phone: (888) 996-1131

We collect information you provide directly to us through our website forms, booking tools, and lead capture pages. This may include:

• Contact information — your name, email address, and phone number
• Business information — your restaurant or food truck name, delivery platform usage, and monthly revenue figures you voluntarily enter into our calculator tools
• Communication data — messages you send us via email or our contact forms
• Booking data — appointment details when you schedule a strategy call through our booking system
• Usage data — pages visited, time on site, and browser type collected automatically through standard web analytics

We do not collect payment card information directly. Any payment processing is handled by third-party providers subject to their own privacy policies.

We use the information we collect to:

• Deliver the services you request, including strategy calls, audit reports, and operations consulting
• Send you the free resources you requested (delivery platform audit guides, commission calculator results)
• Communicate with you about your account, appointments, and service updates
• Send marketing emails and educational content relevant to food and beverage operations — you may opt out at any time
• Improve our website, tools, and service offerings
• Comply with legal obligations

We will never sell your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our business, including:

• GoHighLevel (GHL) — our CRM, booking, and marketing automation platform that stores contact records and manages email communication
• Email service providers — used to deliver newsletters and follow-up communications
• Analytics providers — to understand how our website is used

These providers are contractually required to protect your information and may only use it to provide services to us. We do not share your information with third parties for their own marketing purposes.

We may also disclose your information if required by law, court order, or to protect the rights and safety of Profit Kitchen, our clients, or the public.

Our website uses cookies and similar tracking technologies to improve your experience and analyze site usage. Cookies are small text files stored on your device.

We use:

• Essential cookies — required for the website to function properly
• Analytics cookies — to understand how visitors use our site so we can improve it
• Marketing cookies — to track the effectiveness of our marketing campaigns

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some features on our site.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you request deletion of your data, we will remove it from our active systems within 30 days, subject to any legal retention requirements.

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information
• Opt-out of marketing — unsubscribe from marketing emails at any time using the unsubscribe link in any email we send, or by contacting us directly
• Data portability — request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected].

For EU/EEA residents (GDPR): If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation including the right to lodge a complaint with your local supervisory authority. Our legal basis for processing your data is typically your consent (for marketing communications) or the performance of a contract (for service delivery).

For California residents (CCPA/CPRA): California residents have the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To submit a request, contact us at [email protected].

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for all data transmission.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website may contain links to third-party websites including social media platforms and booking tools. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Our services are intended for business owners and operators aged 18 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.